Refund policy
You have 7 days after receiving your item to request a return. After your return is approved, please ship within 3 days to avoid cancellation. You will be responsible for the return shipping fee of your returns and/or exchanges.
- U.S. returns: A $10 return-label fee will be deducted from your refund.
- Canadian returns: The cost of the return shipping label will be deducted from your refund based on the shipping rate, which may vary depending on the package and destination.
Return-label fees are non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging. We reserve the right to refuse any return that shows signs of wear.
Shipping fees will not be refunded.
Login to your customer account here to manage your order/return:
https://shopify.com/66142994681/account
Clearance items are final sale, and cannot be returned.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 5 business days have passed since we’ve approved your return, please contact us at lakelandapparelco@outlook.com.